Luke Farrell
Luxury Concierge
Over four years working in luxury hospitality, now looking to move into lifestyle management and private client services.
Personalised service, trusted relationships and level-headed solutions when plans change.
About me
Hello, I'm Luke Farrell. I currently work as a Concierge at Mallory Court Hotel and Spa in Leamington Spa, having progressed from Receptionist after joining the hotel in 2021.
My role involves understanding what each guest is looking for, arranging restaurants and experiences, recording preferences and finding sensible solutions when requests come in at the last minute.
I am now looking to move into lifestyle management, membership concierge or private client services, where I can build longer-term relationships and take ownership of requests from the first conversation through to the final detail.
I am based in Warwickshire and open to opportunities in Birmingham, London, hybrid positions and relocation for the right role.
Personal Projects
Website development is a hobby of mine. These projects show the technical, organised and problem-solving side I bring alongside my hospitality experience.
Experience
How I work
Understand the person
I ask the right questions, listen properly and build a clear picture of what someone actually wants before making a recommendation.
Own the request
I keep track of the details, provide updates and stay involved until the request has been completed rather than simply passing it on.
Stay level-headed
Last-minute changes are part of hospitality. I stay calm, work through the available options and focus on giving the guest a clear solution.